Director of Operations

Job Description

Job Title: Director of Operations

Location: Las Vegas, Nevada

Travel: Light Travel, 2-5 times per year

Position: Fully Time, Salaried Employee

Hours: 8:00AM – 5:00PM, M-F and as Needed

Pay Schedule: Every Other Week + Quarterly Bonus Based on Key Performance Indicators.  See Below for Additional information.

Role: Manage a team of over 20 Agents and Staff from an Operational Standpoint.  Support the Vision and Mission Statements of the Company, along with its Core Values, by continually improving and implementing systems, policies and procedures. Initiate and deliver projects and reports, maintain client database, initiate initial and ongoing training procedures for new hires to create increasing production and profitability to the Brokerage.

Job Responsibilities and Key Performance Indicators (KPIs):

Human Resources

·       Assist in Hiring of New Staff

·       Drive Agent Recruitment

·       Controlling Turnover %

·       Onboarding New Agents and Staff

·       Create and maintain Policies and Procedures Manuals for Agents and for Staff

Strategy

·       Assist in Development of Annual Strategic Plan

·       Quarterly Progress Meetings with Agents and Staff

·       Plan Annual Agent Events (1-3 per year)

Operating Systems

·       Create and Maintain Standard Operating Procedures (SOPs) and update as necessary

·       Standardize Tech Stack used by Brokerage for Onboarding and FAQs

·       CRM – create daily utilization standards and measure performance of usage

·       Website (ZahlerProperties.com / SearchVegasAreaHouses.com) – Structure and Update

Marketing

·       Manage and Measure Daily Leads Generated

·       Manage and Measure Weekly Appointments Generated

·       Oversee Social Media Activity and Engagement

·       Write and Mail Notecards / Letters to Clients

Sales

·       Track and Measure Conversion Rates for Agents

·       Track and Measure Customer Satisfaction through Social Media Reviews and Surveys

Compliance

·       Audit and Review Sales Process System before Final Pay is made to Agents

·       Track and Maintain incoming and outgoing Referrals

·       Process and Track Agent and Vendor 1099’s

 General Office Management

·       Answer Calls and Schedule Meetings

·       Manage Calendars

·       Keep Supplies property filled

·       Maintain an orderliness to Office Filing Systems and general presentation of office

Non-Compete Clause:

Should Director of Operations decide to become a Licensed Real Estate Agent or take a position with another Real Estate Company, the Director of Operations will not make any contact with any clients or customers (leads) of Zahler Properties within the first 24 months from termination or separation.  The database is the property of Zahler Properties, and Geoffrey and Sydney Zahler, and unless fee is negotiated to purchase such database, it will remain the property of said individuals.

Trade Secrets:

The parties acknowledge and agree that during the term of this Agreement and in the course of the performance of his/her duties hereunder, Director of Operations will have access to and become acquainted with certain confidential and proprietary information concerning the operations of Employer, including without limitation customer pricing, acquisition status, strategic planning, proprietary software and other information that is owned by Employer, treated confidentially and regularly used in the operation of Employer’s business, but excluding information which was known to Director of Operations prior to his/her employment, is or becomes generally known to the public other than through disclosure by Director of Operations or is required to be disclosed by law. This information constitutes Employers Trade Secrets.

Director of Operations agrees that he/she shall not disclose any such Trade Secrets directly or indirectly, to any other person or use them in any way either during the term of this agreement or at any other time thereafter, except as is appropriate in the course of hi/her employment with employer.

Director of Operations further agrees that subject to the other provision of this Agreement, all files, records, documents, equipment and similar items relating to Employers business, whether prepared by Director of Operations or other, are and shall remain exclusively the property of Employer and that except as required in the conduct of business they shall be removed from the premises of Employer only with the express written prior consent of Geoffrey and/or Sydney Zahler.

Compensation:

Compensation will be in the form of a Base Salary, paid 26 times per year, and Quarterly Bonus.  The Quarterly Bonus will be paid out in accordance with overall company performance, including hitting thresholds for Key Performance Indicators.  Additional Bonus structure will be based on recruiting of Licensed Real Estate Agents and will be subject to said Agents performance.  Specific KPI’s and Agent Recruitment Bonus will be discussed and formally agreed upon, in writing, upon an offer of employment.

For more information or to be considered for the position, please fill out the form and FOLLOW THE DIRECTIONS EXACTLY AS PROVIDED.

1) Fill out form below in its entirety!!!!
2) Complete DISC Assessment: https://discpersonalitytesting.com/free-disc-test/
3) Send DISC Assessment Report + Resume to Casey@ZahlerProperties.com - Subject Line to Read: “Resume and DISC Profile for (your name)”
4) If your DISC / Resume appear to be a fit, and you have followed ALL steps exactly as provided, we will reach out to you to schedule an Interview and/or next steps.